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Returns

Products may be returned to us if:

  • The return is within 30 days of the original purchase date and is in a perfect and unused condition.
  • There is an agreement between Kevin Mayhew Ltd and the customer to take the product(s) on approval. Products again may be returned within 30 days of the original purchase date in perfect condition where the customer pays postage to and from their address.
  • Please note we are not able to accept returns of earrings for hygiene reasons unless they are faulty or defective.
  • Please also note all made-to-measure, customised and personalised items are non-refundable unless they are faulty or defective.

Returns Procedure

  • Contact our sales team on 01449 737978 or via email on sales@kevinmayhew.com
  • They will give you a returns number similar to 20170101-1017
  • Return the goods to use
  • You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value or refuse any refund and charge you for the return of the goods.

Returns Address:

Returns
Kevin Mayhew Publishers
Buxhall
Stowmarket
Suffolk
IP14 3BW