Frequently asked questions...

1. Is Kevin Mayhew Ltd a Bookshop?
2. What products do Kevin Mayhew Ltd sell?
3. What if I have a complaint, or am unhappy with my order?
4. What is your returns policy?
5. When can I expect to receive my product?
6. What charges do you make on orders?
7. Can I look at your books before I buy them?
8. Where is your showroom?
9. I am an Author or Composer, where should I send a copy of my book or music for you to consider publishing?
10. How do you order on line?
11. How do I check the status of my order?
12. Where can I find the stock availability of a product?
13. Is shopping online with us safe?
14. Where do you store my credit card information?
15. How do I get a delivery quote?
16. How do I know if an item has been placed on backorder?
17. How do I find information on a part-delivery?
18. How will I know if my order has been despatched?
19. How long will I have to wait if an item on my order is out of stock?
20. How do I change my password?
21. Can I shop without an account?
22. Can I be invoiced?

Is Kevin Mayhew a Bookshop?
We are a bookshop; we sell from our office and from our online shop. Kevin Mayhew Ltd is a publisher of books, Christian books, resource books, music books including sheet music and teaching material along with many other complementary product ranges. We are a retail outlet in our own right and have an online shop available for you to research our products and order online.

What products do Kevin Mayhew Ltd sell?
As a publisher, bookshop, event organiser and retailer we aim to sell products that people can come to expect from the Kevin Mayhew brand. Please browse our online shop by category or search for products by utilising our search facility.

What if I have a complaint, or am unhappy with my order?
At Kevin Mayhew Ltd we are constantly striving to improve the experience of our customers and welcome your input accordingly. Should you have any comments, please go to our Contact Us page. Should you have a complaint, Kevin Mayhew Ltd will strive to deal with this immediately as your satisfaction is important to us. In fact, every effort is made to reply to your complaint on the day we receive it. Please e-mail info@kevinmayhewltd.com and your correspondence will be treated as confidential and you will be kept informed of the steps taken to resolve your problem.

What is your returns policy?
Products may be returned to us if they meet the conditions set out by our returns policy.

When can I expect to receive my product?
For the UK mainland despatch normally takes between 3 to 4 working days for items in stock. If you have ordered a special or custom-made items such as church supplies, there may be a longer lead-time, in which case we will contact you to advise you of this.

Depending on the weight of your order we will either post it by Royal Mail or have it delivered by our courier DPD.

For all overseas orders, the delivery charge is for delivery by airmail.

What charges do you make on orders?
Delivery charges will be calculated automatically and shown at the time you place your order.

Can I look at your books before I buy them?
Yes. You are always welcome to come to our offices and look through our range of books. Alternatively, you can place your order online and return within 30 days for a full credit.

Click here for information on our showroom and opening times.
Click here for information on how to find us.

Where is your showroom?
Maypole Farm, Buxhall, Stowmarket, Suffolk, IP14 3BW - Click here for instructions on how to find us.

I am an Author or Composer, where should I send a copy of my book or music for you to consider publishing?
Yes. Please click here for more details on submitting your work.

We acknowledge receipt of manuscripts but as we are sent a large number, it may be up to 3 months before you hear back from us with a decision. Thank you in advance for your patience.

How do you order online?
Click here for our guide on using this website.

How do I check the status of my order?
To check the status of your order, please click the My Account link and login to your account. Order statuses are displayed in the Account Dashboard and further information is available by clicking the relevant order.

How do I find the stock availability of a product?
Products are marked with a green tick for available or a red tick for unavailable. Usually, unavailable products can be back ordered. As a multi-channel retailer (i.e. phone, post, showroom etc) items are in and out of stock frequently. Online stock availability is updated every 30 minutes. For large quantity orders we recommend that you contact our sales department first by emailing sales@kevinmayhewltd.com or via the live chat link on the website. Alternatively, you can call us on 01449 737978.

Is shopping online with us secure?
We take payments via a secure checkout and have a recognised server security certificate, as indicated by the padlock in your browser.

Where do you store my credit card information?
We do not store your credit card information. Payment details are taken and processed by SagePay Secure Servers.

How do I get a delivery quote?
Please click here for delivery information.

How do I know if an item has been placed on backorder?
If an item is out of stock but available for backorder this will be displayed against the product (next to a red tick). Please see the question on stock availability above. You will also be notified within your cart when you proceed to the checkout.

How do I find information on a part-delivery?
Information on whether an order has been part-delivered is available in My Account>My Orders. You can select the order you wish to view and the delivery information (including whether an order has been part-delivered or not) will be shown at the bottom of the page.

How do I know if my order has been despatched?
Information on whether an order has been despatched is available in My Account>My Orders. You may also receive an email when your order is despatched.

How long will I have to wait if an item on my order is out of stock?
Lead time on out of stock items vary depending on the product. For further information or to enquire about specific items or orders, please call 01449 737978.

How do I change my password?
The password change facility is available within My Account>Account Information and can be changed by checking the Change Password box and entering the required information.

Can I shop without an account?
Yes, simply add your required items to the basket and click Proceed to Checkout. You can then login to your account or choose the Checkout as Guest option.

Can I be invoiced?
If you are a member of the clergy or are authorised to place orders on behalf of a church or school in the UK or Ireland, we are happy to invoice you. Simply register for a normal account and select the Invoice Order ( Schools & Churches Only) payment option when making your purchase.